Support

Need help with WiWi?

Start with the common questions below. For account, technical or content-related issues, contact the WiWi team.

New to WiWi? Most questions about moving around the app are answered by the quick tour — especially on a television, where the remote does more than it appears to.

Common questions

The app is not loading content

Check your internet connection, restart the app and try again. If the issue continues, include your device model, operating system version, country and a short description of what you see.

A video is unavailable

Third-party videos may be removed, restricted, made private or blocked in certain regions by their original publisher or platform.

I found incorrect attribution or a content issue

Please use the publisher and rights-holder contact route on the Publishers page.

I want to delete my account

See the Account Deletion page for instructions.

Contact

Support email: support@wiwi.tv

Testing a build? Include the build number shown on the install page, your device model and Android version — it saves a round of questions.